Platform
One system for scattered IT knowledge
Everything it takes to turn piecemeal documentation into a single, trustworthy, always-current source of truth.
Capture
Record your screen. synchros writes the article.
The fastest way to document a fix is to just do it. Record your screen once and synchros turns it into a clean, tagged, step-by-step article - no writing required. Then it pulls in everything you already have.
Screen recording → article
Walk through a task once. synchros watches the recording, transcribes the narration, and drafts a formatted, ITIL-tagged article - with the right screenshot on every step, plus a one-click text-only reading mode.
Any input works
Screen and audio recordings, voice notes, Word/PDF, Google Docs, or a rough paste - synchros formats all of it into consistent articles.
Import from everywhere
OneNote, SharePoint, IT Glue, Confluence, and wikis - pulled in without manual reformatting.
Ticket-export mining
Turn resolved HaloPSA / Autotask / ServiceNow tickets into known-error and how-to articles - that's where the real fixes live.
Institutional-knowledge capture
Guided recording prompts pull what your senior tech only keeps in their head - ideal for offboarding.
Reconcile
Turn the pile into one source of truth
Piecemeal and conflicting is the default. synchros makes it consistent, tagged, and trustworthy.
AI formatting & ITIL tagging
Every article lands in a consistent structure - known error, runbook, how-to, config item - tagged and searchable.
Conflict detection
When two sources disagree (different steps, different credentials), synchros flags it and routes it to a human to reconcile.
Duplicate merge
Finds the same knowledge living in three places and merges it into one canonical article.
Authority & confidence scoring
Ranks content by source, recency, and verification so people trust the right version.
Proactive gap-filling
When the same issue gets solved again and again with no article, synchros spots the pattern and offers to create one.
Secret detection & redaction
Passwords, keys, and tokens are detected and redacted on import, so credentials never leak into the knowledge base.
Connect
A web of knowledge, not a folder of docs
Findability is everything. synchros keeps articles linked and scoped so the right one surfaces at the right time.
Automatic cross-linking
Related articles link themselves and surface while you read - no manual link maintenance.
Link suggestions while authoring
synchros proposes connections to existing articles as you write a new one.
General vs client-specific spaces
Every client (or department) is a Space with a hard access boundary - shared knowledge and per-client knowledge never bleed together, and each tech sees only the clients they're assigned.
Instant search & filters
Fast full-text and semantic search, filtered by type, tag, client, and status - the answer in a keystroke.
Client-facing sharing
Publish selected articles to a read-only client portal or shareable link to deflect their tickets, while internal knowledge stays internal.
Configuration-item & asset linking
Link articles to the specific clients, systems, and devices they cover - an operational map, not a doc pile.
Operate
A tool you live in all day
A knowledge base only pays off if people actually use it in the moment. synchros meets them in the workflow.
Ask synchros
Natural-language answers grounded in your KB, with citations: "how do we reset MFA for client X?" - answered, sourced.
In-ticket surfacing
Relevant articles appear inside the ticket you're working, right in your PSA.
Browser extension
Search, capture, and surface knowledge from anywhere - without switching tabs.
Slack & Teams
Ask the KB from chat, and turn great answers back into articles.
Interactive runbooks & checklists
Turn procedures into step-by-step runbooks techs follow and check off in the moment - not static how-tos.
Govern
Trustworthy, current, and controlled
ITIL-grade governance so the base stays accurate and auditable.
One-year review timers
Every article has a review clock from its creation date; owners get prompted before it goes stale.
Delegated roles & access
A real hierarchy for MSPs: the master delegates to per-client managers, who set their own techs' access. Scoped by client and narrowed by tag, so people see and edit exactly the clients they own - nothing more.
Approval & change control
Draft → review → publish workflow aligned to ITIL change management.
Versioning & audit log
Every change tracked: who, what, when - for compliance and rollback.
SSO / SAML
Entra ID and Okta single sign-on for the whole team.
Coverage-gap analysis
See which clients and systems have thin or missing documentation.
Article feedback & flag-outdated
One click to mark an article helpful, wrong, or out of date - feedback routes straight to the owner and the review queue.
KB & search analytics
See most-used and unused articles, searches that returned nothing (your to-do list), and ticket-deflection impact.
Read & acknowledge
Require techs to confirm they've read a runbook or policy - knowledge transfer and compliance, tracked.
Public API & webhooks
Integrate synchros with your PSA, tooling, and automations - build on top of your knowledge base.