ITIL® PeopleCert Community MemberITIL-aligned knowledge base
Your knowledge base shouldn't live in three different places.
IT teams and MSPs run on documentation that's scattered, piecemeal, and half in someone's head. synchros imports it from every source, reconciles the conflicts, and builds one tagged, cross-linked, ITIL-aligned source of truth your whole team can actually use.
“When I onboard, they sheepishly admit their knowledge base is in three different places and piecemeal.”
- every IT onboarding, ever
Imports from
How it works
From scattered mess to one source of truth
Four steps from the documentation you have today to a knowledge base your team trusts.
Capture it - just record your screen
Walk through a fix once on a screen recording and synchros writes the article for you - steps, screenshots, and all. Or point it at your existing recordings, docs, OneNote, SharePoint, IT Glue, and ticket exports. Bring it as messy as it is.
Reconcile the mess
synchros normalizes, formats, and tags every source into consistent ITIL-aligned articles - and flags where sources conflict so a human makes the call.
Connect the knowledge
Related articles cross-link automatically and get suggested as you write, so the base stays a web, not a pile. General knowledge and client-specific knowledge stay cleanly separated.
Keep it true
Every article carries a review clock. synchros surfaces stale, conflicting, or orphaned content before it burns a tech at 2am.
AI capture
LiveRecord it once. synchros writes the runbook.
Stop documenting after the fact. Walk through the fix on a screen recording and synchros captures the steps, screenshots, and context - then drafts a clean, ITIL-tagged article you just review and publish. The fastest documentation is the kind you don't have to write.
Works with screen & audio recordings, voice notes, docs, or a rough paste.
Reset a user's MFA in Entra ID
How-to · Identity- 1. Open Entra admin center → Users.
- 2. Select the user → Authentication methods.
- 3. Revoke existing MFA methods.
- 4. Have the user re-enroll at next sign-in.
Platform
Built for how IT actually works
Capture
Record your screen. synchros writes the article.
The fastest way to document a fix is to just do it. Record your screen once and synchros turns it into a clean, tagged, step-by-step article - no writing required. Then it pulls in everything you already have.
Reconcile
Turn the pile into one source of truth
Piecemeal and conflicting is the default. synchros makes it consistent, tagged, and trustworthy.
Connect
A web of knowledge, not a folder of docs
Findability is everything. synchros keeps articles linked and scoped so the right one surfaces at the right time.
Operate
A tool you live in all day
A knowledge base only pays off if people actually use it in the moment. synchros meets them in the workflow.
Govern
Trustworthy, current, and controlled
ITIL-grade governance so the base stays accurate and auditable.
Built for MSPs
LiveEvery client, cleanly separated - from one workspace.
Each client is a Space with a hard access boundary. The master delegates to per-client managers, who scope their techs to just the clients - and even the tags - they should see. Run a hundred clients from one place without their knowledge ever bleeding together.
Master → client managers → techs · scoped by client, narrowed by tag
Use it all day
LiveAnswers in the moment, not a folder to dig through.
Ask synchros in plain language - “how do we reset MFA for client X?” - and get a sourced answer drawn straight from your knowledge base, with links to the articles behind it. A knowledge base only pays off if people use it while the ticket's open.
How do we reset MFA for Northwind?
Northwind uses Entra ID. In their tenant, revoke the user's MFA methods under Security > Authentication methods, then have them re-enroll at the next sign-in.
Northwind · MFA resetEntra ID runbook
Stop rebuilding the same knowledge.
Start a 10-day free trial. Bring one source and watch it become a clean article.